About

Anas Abu-Hamam, MSc, PMP

Bio

Customer Centric, Quality Driven & Globally experienced. With over 20 Years of Customer Service & Management Experience in Germany and in UAE. His passion is to always see his customers happy and does his best to always exceed expectations. Throughout his career, he handled managerial positions since the age of 18. In UAE, he has successfully handled numerous L&D Projects of many organizations since the year of 2004. He also trained a lot of his colleagues, partners, associates and clients on Customer Service Excellence, Project Management & Business Intelligence using Microsoft Excel. As a Certified Project Management Professional and with a strong IT Background, he always follows the Business Intelligence Model of CMUI (Capture, Measure, Understand, Improve)

Specialization

His expertise is geared towards exceeding Customers’ Expectations.

His skills also include:

  • Project Management
  • Customer Relationship Management
  • Corporate Account Management
  • Corporate Data Management & Analysis
  • Professionals’ Development
  • Business Intelligence
  • Event Management

Experience

  • 2017-Date:  Management Consultant, JP Partners MC, Dubai,UAE
  • 2010-2017: Managing Director, Platinum CPD, Dubai Knowledge Village
  • 2004-2010: President, Training Solutions, ExecuTrain LLC, Dubai, UAE
  • 2002-2003: EU Project Assistant & Germany Rep, Umea University, Sweden
  • 1994-2002: Shift Manager, McDonald’s, Germany

Education

  • Master of Science in Engineering, MSc, Umea University, Sweden
  • Diplom Informatiker (FH), University of Applied Sciences Cologne, Germany
  • Kuwaiti Arabic High School, Bonn, Germany
  • Certified Project Management Professional (PMP®), PMI®, USA
  • IBTA Certified Business Professional Instructor, USA

Corporate Workshops Delivered

  • Project Management: CAPM®, PMP®
  • Project Management Fundamentals
  • Project Management for Leaders
  • Customer Service Excellence
  • Customer Service for Help Desk Professionals
  • Customer Service for Call Center Professionals
  • Strategic Customer Service
  • Customer Service Excellence for Entrepreneurs
  • Customer Service Expert at TECOM SME Builder Workshops
  • The Power of Excellent Customer Service
  • Leading Service Excellence
  • Service Quality Journey
  • Service Excellence Implementation
  • Microsoft Excel Advanced, Outlook & PowerPoint
  • Corporate Data Management & Analysis

Recommendations

“Anas has been the singular focus point for training needs at Siemens INS Dubai. He has been an expert with a high integrity when designing specific training modules for the Company. Highly recommended to any organization with Training needs.”

Kamal Mehta, HR, Siemens INS Dubai

“Anas was of great help. He used to provide us with our demands of training that exactly  met our requirements with best offers and he was so cooperative. He is one of the best whom I’ve made business with.”

Sahel Al Bitar , PMP,ITIL,CISA,CISM, Service Management Head – AGT, Arab Bank PLC

Timeliness is the first quality you see – when you start working with Anas. Extremely Professional !! His attention to the finest detail has helped my business engagement with ExecuTrain to achieve the business goals and strategic aims for Microsoft. As well as being committed and reliable, He is also an excellent team player. He consistently contributed his sales generating skills, while delivering within the deadlines, motivating and his Inside Sales Team members, fine-tuning the plans, and juggling multiple business tasks. He is a proficient top manager and profit-minded leader.

—     Shameem Backer, Microsoft Gulf