Customer Service Excellence


Comprehensive Customer Service Package includes:

Mystery Shopper Analysis

Organizational and Individual Gap Analysis

Business Etiquettes

Phone and Email Etiquettes

Customized Service Excellence Workshop

State of the Art Feedback Systems

Action Plan/ ROI

Standard Workshops include:

Customer Service Excellence

Individual Gap analysis

Business Etiquette

A few customer service facts:

68% of customer defection takes place because customers feel poorly treated.

For every customer who bothers to complain, 26 other customers remain silent.

95% of complaining customers will do business with you again if you resolve the complaint instantly.

91% of unhappy customers will not willingly do business with you again.

Workshops Successfully Delivered:

Implementing Service Excellence

Advanced Customer Relation Management (CRM)

Service Quality Journey

Creating Service Culture

Customer Service Excellence for Help Desk Professionals

Customer Service for Call Center Professionals

Managing Customer Service

Customer Service Excellence

Leading Service Excellence (Certified CBP)

Strategic Service Excellence

Verbal & Non-Verbal Communication Skills with Customers

Customer Complaints & Handling Difficult Customers

Dubai Model of Service Excellence

UAE Customer Service Charter


Problem Solving & Decision Making in Customer Service

Customer Relationship Management (CRM)

Press Releases

بلدية الفجيرة تنظم دورة في إعداد موظفي مركز الإتصالDubai SME closes 2012 training calendar on a high noteIndustry Experts and SMEs Come Together to Share Knowledge at Latest TECOM SME BuilderIntelligent SMEDubai Culture Hosted Customer Service Excellence Course

Workshop Videos (Coming Soon)

Blogs(Coming Soon)

Recommended Books