Customer Service Excellence

Comprehensive Customer Service Package includes:

Mystery Shopper Analysis

Organizational and Individual Gap Analysis

Business Etiquettes

Phone and Email Etiquettes

Customized Service Excellence Workshop

State of the Art Feedback Systems

Action Plan/ ROI

Customer Service Excellence

Individual Gap analysis

Business Etiquette

68% of customer defection takes place because customers feel poorly treated.

For every customer who bothers to complain, 26 other customers remain silent.

95% of complaining customers will do business with you again if you resolve the complaint instantly.

91% of unhappy customers will not willingly do business with you again.

Implementing Service Excellence

Advanced Customer Relation Management (CRM)

Service Quality Journey

Creating Service Culture

Customer Service Excellence for Help Desk Professionals

Customer Service for Call Center Professionals

Managing Customer Service

Customer Service Excellence

Leading Service Excellence (Certified CBP)

Strategic Service Excellence

Verbal & Non-Verbal Communication Skills with Customers

Customer Complaints & Handling Difficult Customers

Dubai Model of Service Excellence

UAE Customer Service Charter

Problem Solving & Decision Making in Customer Service

Customer Relationship Management (CRM)